The Privacy Policy defines how we, MoBerry, collect, store and use your personal data when you access or interact with our website where we obtain or collect your data.

This Privacy Policy applies from 01.04.2021.

According to the requirements of the General Regulation on Personal Data (GDPR) for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented and the Law on personal data processing and protection of life private in the electronic communications sector, MoBerry through the website has the obligation to manage in safe conditions and only for the specified purposes, the personal data you provide us about you, a member of your family, or another person.


Our details:

MoBerry's registered office in Ialoveni, Alexandru cel Bun 10 street is the controller of the personal data you transmit to us and is responsible for your personal data in accordance with the applicable data protection legislation.

For questions or requests regarding the processing and protection of personal data, please contact our data protection officer at the e-mail address:


What information do we collect?

  • your name and surname / company name (address of the registered office, unique fiscal identification code, registration number at the Trade Register, IBAN account);
  • email address;
  • delivery / billing address;
  • phone number;
  • IP


How do we collect or obtain information about you?

We collect and use information from people who contact us through the following methods:

  • E-mail

When you send a message to the e-mail address displayed on our site, we collect your e-mail address and any other information you provide in that e-mail (such as your first and last name, number and the information contained in any signature block in the e-mail).


Disclosure and additional use of your data

Disclosing your information to service providers:

We use a number of third parties to provide us with services that are necessary to run our business or to help us run our business and that process your information. for us on our behalf. These are:

  • telephone service providers;
  • hosting service providers;
  • web service providers;
  • marketing service providers;
  • product suppliers;

We ensure through contractual regulations that these service providers process personal data in accordance with European data protection legislation, in order to guarantee a high level of data protection, even if personal data are transferred to a country. in which another level of data protection is commonly used and for which there is no decision of adequacy of the EU Commission. No other transfers of personal data to other recipients are made unless we have this obligation by law.

Our service providers are located in R. M.

Your information will be shared with these service providers, where necessary to provide you with the service you have requested, whether this request is for accessing our site or ordering from us.

Reason for entering into a contract: We may share information with our service providers to enable us to fulfill our obligations under this contract or to take any action you have requested before concluding a contract. contract with you.


Disclosure and use of your information for legal reasons

Indication of possible criminal acts or threats to public safety to a competent authority.

If we suspect that criminal or potential conduct has taken place, we will need, in certain circumstances, to contact a competent authority, such as the police. This could be the case, for example, if we suspect that a fraud or cybercrime has been committed or if we receive malicious threats or communications to ourselves or third parties.

In general, we will only need to process your information for this purpose, if you have been involved or affected by such an incident in one way or another.

Legitimate interest: Prevention of suspected crime or criminal activity (such as fraud).

In connection with the application or potential application of our legal rights.

Legitimate interest: to impose our legal rights and take measures to ensure our legal rights.

In connection with litigation or a legal or potential legal procedure.

We may need to use your information if we are involved in a dispute with you or a third party, for example, either to resolve the dispute or as part of mediation, arbitration or a court decision or a similar process.

Legitimate interest: Settlement of disputes and possible disputes.

For continuous compliance with laws, regulations and other legal requirements.


How long is your information stored?

No more than is necessary, depending on our legal obligations (eg to maintain accounting records), or any other legal basis for the use of the information (eg consent, contractual obligations, legitimate interests).

  • Duration of your data storage:

We have set specific retention periods where possible. If this was not possible, we established the criteria we use to determine the retention period.

  • Retention periods:

Server logs: We do not store the information stored in the server logs.

Information on placed tenders: when you place a bid, we keep this information for 5 years from the end of the financial year in which you placed the order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence: when you make a request or contact us for any reason, either by e-mail or through our contact form or by phone, we will keep your information. as long as it is necessary for us to respond to resolve your request and for the next 12 months), after which we will delete your information.


How is your data secured?

Your data is secured by the use of technical and organizational solutions such as: storing information on secure servers, encrypting data transfers to and from our servers using SSL / TLS technology, allowing access to your personal data only when necessary.

We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or illegal use and accidental loss or destruction, including:

  • sharing and providing access to your data to the minimum necessary, subject to confidentiality restrictions, where appropriate and anonymously, whenever possible;
  • using secure servers to store information;
  • verifying the identity of any person requesting access to information before granting them access to information;
  • use the Secure Sockets Layer (SSL) standard to encrypt (any information you send us through any forms on our website)
  • We transfer your data only through a closed system or through encrypted data transfers;

Even if we take all measures to protect your personal data, we warn you that the transmission of data and information via the Internet, or through other public networks, is not completely secure, there is a risk that the data will be viewed and used by unauthorized third parties. We do not take responsibility for such vulnerabilities, of systems that are not under our control

Use of cookies

We use cookies on our website. For details, read the "Cookie Policy".


Transfer your data to the bank:

The full range of dishes and drinks offered by MoBerry can be paid for with VISA, MasterCard bank cards. Payments are made through a secure connection of Moldova-Agroindbank. Payments by bank cards are made in Moldovan lei (MDL) according to the bank exchange rate on the day of transfer, without other additional payments.

All your data that you fill in during the order placement, including the data on the bank card are sent to the bank through which the online payment process is executed. S.A. MoldovaAgroIndBank protects and processes users' bank card data in accordance with the PCI DSS standard. The information is transmitted to the payment portal using SSL encryption technology. Subsequent data transfer is performed through closed banking networks, which have the highest level of reliability. TO. MoldovaAgroIndBank does not transfer user card data. To authenticate an additional cardholder, use the 3D Secure protocol. If the User's Bank accepts this technology, the User will be sent to the bank's server for further identification. The user can find information about the rules.


Your rights to personal data

Subject to certain rights restrictions, you have the following rights in connection with your data which you may exercise by sending an e-mail to

  1. request access to your information and information regarding the use and processing of your information;
  2. request the correction or deletion of your data;
  3. request a limitation on the use of your data;
  4. receive the information you have provided to us in a structured, commonly used, readable format by a device (for example, a CSV file) and the right to transfer that information to another controller. (including a third party data controller);
  5. object to the processing of your data for certain purposes (for more information, see the section below entitled "Your right to object to the processing of data for certain purposes");
  6. withdraw your consent to the use of your data at any time we rely on your consent to use or process this information. Please note that if you withdraw your consent, this will not affect the legality of the use and processing of your data based on your consent before the time you withdraw your consent.

Verify your identity if you request access to your information.

If you request access to your information, we are required by law to use all reasonable steps to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft, or unauthorized general access to your information.


How do we verify your identity?

If we have adequate information about you in the file, we will try to verify your identity using this information.

If we are unable to identify you based on this information or if we do not have sufficient information about you, we may request copies or certificates of some documents so that we can verify your identity before we can give you access to your data.

We will be able to confirm the exact information we need to verify your identity in your specific circumstances if and when you make such a request.


Your right to object to the processing of data for certain purposes

You have the following rights regarding your data which you can exercise by sending an e-mail to; to object to our use or processing of information in order to perform a task in the public interest or in our legitimate interest, including "profiling" (analyzing or predicting your behavior based on your information; to object to the use or processing of your data for direct marketing purposes.

Changes to our privacy policy

We regularly update and change our privacy policy.